Monday, December 14, 2009

The Twelve Days of HealthWarehouse

On the twelfth of these holidays, HealthWarehouse gave to me "first month free" prescriptions, savings on OTC items, low-cost syringes, mobility aids, daily Twitter deals, "Facebook only" discounts, diabetic supplies, FDA-approved medications, 90-day returns, $3.50 drugs, live phone support, and FREE shipping in the U.S.!

On the eleventh of these holidays, HealthWarehouse gave to me savings on OTC items, low-cost syringes, mobility aids, daily Twitter deals, "Facebook only" discounts, diabetic supplies, FDA-approved medications, 90-day returns, $3.50 drugs, live phone support, and FREE shipping in the U.S.!

On the tenth of these holidays, HealthWarehouse gave to me low-cost syringes, mobility aids, daily Twitter deals, "Facebook only" discounts, diabetic supplies, FDA-approved medications, 90-day returns, $3.50 drugs, live phone support, and FREE shipping in the U.S.!

On the ninth of these holidays, HealthWarehouse gave to me mobility aids, daily Twitter deals, "Facebook only" discounts, diabetic supplies, FDA-approved medications, 90-day returns, $3.50 drugs, live phone support, and FREE shipping in the U.S.!

On the eighth of these holidays, HealthWarehouse gave to me daily Twitter deals, "Facebook only" discounts, diabetic supplies, FDA-approved medications, 90-day returns, $3.50 drugs, live phone support, and FREE shipping in the U.S.!

On the seventh of these holidays, HealthWarehouse gave to me "Facebook only" discounts, diabetic supplies, FDA-approved medications, 90-day returns, $3.50 drugs, live phone support, and FREE shipping in the U.S.!

On the sixth of these holidays, HealthWarehouse gave to me diabetic supplies, FDA-approved medications, 90-day returns, $3.50 drugs, live phone support, and FREE shipping in the U.S.!

On the fifth of these holidays, HealthWarehouse gave to me FDA-approved medications, 90-day returns, $3.50 drugs, live phone support, and FREE shipping in the U.S.!

On the fourth of these holidays, HealthWarehouse gave to me 90-day returns, $3.50 drugs, live phone support, and FREE shipping in the U.S.!

On the third of these holidays, HealthWarehouse gave to me $3.50 drugs, live phone support, and FREE shipping in the U.S.!


On the second of these holidays, HealthWarehouse gave to me live phone support and FREE shipping in the U.S.!

On the first of these holidays, HealthWarehouse gave to me FREE shipping in the U.S.!

3 Common Pharmacy Tweets From PharmacyWatcher On Twitter


We've been monitoring pharmacy "tweets" for some time on the micro-blogging site Twitter.  It's fascinating to watch how people feel about their pharmacy experience in a real-time unedited format.  In fact, the format is so unedited, we've removed the expletives from the tweets.

3 Common Tweets From Pharmacy Watcher (@pharmacywatcher) on Twitter

1.  "The pharmacy line was longer than the post office.  That is wrong."
This is probably the most common theme we see.  While drive-thru windows help to alleviate some of the crowds during rush hour, the small size of pharmacy windows makes it difficult to physically fit more people behind the counter which leads us to the next tweet.

2.  "Asking stupid ?'s will get you slapped. "Do u guys have a pharmacy?" Ugh!?! Read the sign outside. "XXXXX!!! PHARMACY!!!"
As many of us have experience, the pharmacy counter itself is often an afterthought to the rest of the store.  Chances are you've had to work your way through the maze of aisles guessing on which corner the pharmacy counter is located at.

In addition to the difficulty experienced finding the pharmacy counter itself, this tweet highlights the arrogant attitudes we see when speaking with transfer customers on the phone.  This is a common theme in healthcare since patients have little choice but to purchase their medications every month.  Customers feel as though they are taken for granted and this tweet highlights why that might be the case.

3.  "Was just attacked by a crackhead in a XXXXX pharmacy and yes the police got involved."
Unfortunately in today's society, pharmacies have become focal points for trouble.  With large inventories of expensive, addictive drugs, there's no telling what can happen while waiting for your prescriptions.  

While many pharmacies take safety into consideration by providing on-site security, the lure of medications and sadly the addiction which causes it can create an unsafe environment when shopping.

To follow @pharmacywatcher, click here.  Just a small disclaimer, the content here is unedited and raw.  If you are offended by offensive language, etc., we recommend you not follow this link.

For a more "sanitary experience" you can also follow our official Twitter feeds at @healthwarehouse and @hw_deals (for specials).  We are also active on Facebook at http://facebook.com/healthwarehouse.

We look forward to connecting with you.





Monday, December 7, 2009

How Fast Is "Fast Shipping"?


We're often told we ship fast, but how fast is fast?   Fast doesn't necessarily mean we're fast, but probably means we're faster than most people are accustomed to in our industry.

Our stated delivery time is 2 - 9 business days and sometimes it takes all 9 business days to get there.  Unfortunately, we can only control the order process from the time the order received to the time it is picked up by USPS or UPS.  Once it is in the hands of the mailman or the brown shorts, we can only guess when it will arrive.

However, the part we can control (picking and packing) often results in our fast delivery times.  On average, the majority of our 100% Free Shipping orders arrive in 2 - 5 business days even all the way out to California.

While it sounds basic, here is why we are so fast at getting our orders out:

1.  We are located in Cincinnati, Ohio.  This puts us within reach of 80% of the US population in 2 to 3 days.  Sorry California, but your times are averaging 3 - 5 days with some packages arriving as fast as 2 days.  We're working on making your delivery times faster too.

2.  We work every minute of the day, as fast as possible, packing your orders until the US Postal Service or UPS shows up at our door to pick up packages.  Keep it a secret, but if it means making a little small talk with the mailman, we'll do it. Anything to buy us a little more time to get a few extra packages out. ;-)

3.  Anything we can't get out before we run out of things to say to the mailman, we do the old fashioned way.  We load up a truck and drive it down to the main post office in Cincinnati to ship the last remaining packages. 

We're obsessed with shipping every single package possible the same day down to the last hour, minute and second.  We don't relax for one second until every single package has been shipped or the post office is closed.

Of course, all the speed doesn't mean we're sloppy.  All orders are barcode scanned and triple checked to make sure every customer is getting exactly what they ordered.  Accuracy cannot be sacrificed for speed, after all, we're talking about medication here.

Why do we go through such extra lengths to get orders out the same day?  The answer is simple:  Buying medications is not like buying books or a tv.  Buying medications is often a life or death situation, and any delay can be life threatening.  Every order must be accurate and shipped in a timely manner.

If you shop with us, you probably already know this, which is likely why you shopped with us in the first place.  That and we offer 300 prescription medications for $3.50, free shipping, 90 day returns, no restocking fees, friendly customer service. . . .OK time to stop.

Tell us what you think? What do you consider fast shipping when ordering online?

Tuesday, December 1, 2009

Co-Pays Will Disappear (If Only We'll Let Them) - Part 2


We talked about co-pays in terms of prescription medications, however, another area where co-pays could go is for standard procedures at hospitals.  Hospitals charge exorbitant amounts for small procedures such as getting stitches with bills in the thousands.

For those who are insured, insurance covers the vast majority of the cost leaving us a deductible or co-pay.  However, everyone ends up paying this inflated cost as insurance premiums rise to cover the fees.  This is another case where a new model is emerging.

Two friends of ours: Dr. John Muney, founder of AMG Medical Group in New York City and Dr. Vic Wood, founder of Primary Care One in West Virginia & Ohio are innovators in this space.  They offer comprehensive healthcare (almost everything offered in a hospital) for a low flat fee under $100 a month.

Yes, you read correctly.  In fact it's $79 a month for AMG Medical Group and $83 a month for Primary Care One, with NO CO-PAYS.

Both doctors faced uphill battles getting state approval, however, once people saw the benefits of offering truly affordable healthcare, the rest was history.  Dr. Muney says, ""What is happening in the American medical system is 70% of our healthcare cost is not spent on healthcare. It's bureaucracy. People ask me, 'What's the catch?' I say, 'There isn't one.'"

Therein lies the problem:  Here are two doctors with obvious answers to the healthcare debate bringing affordable care within reach of most Americans, but we can't believe it.  We've been trained to believe we must go to hospitals, use our insurance, and pay co-pays.

So, have we convinced you that co-pays are unnecessary?  Probably not, but until American's can get their mind around comprehensive healthcare being as good as any hospital for a flat fee, the co-pay will be alive and well and the status quo will prevail.